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Healthy Heel
podiatry clinic

Policy for Orthotics.


1) Eligibility

  • Orthotics are provided when clinically necessary, not for comfort alone.
  • Common qualifying conditions include:
    • Plantar fasciitis
    • Flat feet
    • Diabetes (to prevent ulcers)
    • Arthritis
    • Neurological or musculoskeletal disorders

Types of Orthotics

  • Custom heat molded thermorshel insoles
  • PHITTS custom made insoles

Disclaimer

  • Orthotic devices are prescribed based on a clinical assessment and are intended to support, align, or improve the function of the foot and lower limb. While orthotics may help reduce discomfort associated with conditions such as plantar fasciitis, flat feet, or biomechanical imbalances, no guarantee of symptom relief or complete resolution of symptoms can be made.
  • Patients may require an adjustment period when first using orthotics for up to 6 weeks, during which mild discomfort can occur. It is advised to wear the insoles gradually, one hour the first day, 2 hrs the next day and so on up to a week till adjusted to the insoles.
  • Orthotics are one component of a broader treatment plan and may be used alongside other interventions such as exercise therapy, footwear modifications, or medical care. Outcomes vary depending on individual factors including activity level, underlying conditions, and adherence to treatment advice.
  • Orthotic devices are not a substitute for professional medical diagnosis or treatment. If symptoms persist, worsen, or new symptoms arise, patients are advised to seek further medical advice.
  • Regular review and replacement may be necessary to ensure continued effectiveness. No responsibility is accepted for issues arising from misuse, failure to follow professional guidance, or modifications made without consultation.

Follow up

  • Any further adjustments or reviews will be charged at the standard podiatry consultation rate.
  • Orthotic devices typically require replacement every 1–2 years, depending on wear, usage, and individual patient needs.

Last updated: 28/03/2026